Open topic with navigation
To make it easier to get an overview of a long or multi-pronged article, subsections are often collapsed, and can be expanded by clicking on the dropdown heading text noted with a small arrow to the left. Subsequent clicks on the dropdown heading toggle between expanded and collapsed mode.
Use the Expand/Collapse () button in the toolbar to expand/collapse all closed/open dropdown text sections.
Large images/screenshots are displayed as thumbnails to improve readability/continuity of surrounding text. Simply mouse over the image to expand it, and mouse out to collapse it.
Right-clicking on the expanded image should provide browser-based options to view the image in a separate tab if you want to keep it open.
Notes appear in this style.
Tips appear in this style.
The left pane contains a table of contents for scanning through the available articles by category. Click on the folder icons to expand or collapse the folders as needed.
To gain more viewing space in the topic display pane, click on the arrow between the navigation pane and the display pane to hide the navigation pane. Click on the arrow again to restore the navigation pane.
You can also browse articles sequentially by clicking on the next () and previous () buttons in the toolbar.
Above the topic viewing pane is a toolbar with the following controls:
|Print the topic (expand all dropdown text first)|
|Expand/collapse all Dropdown Text content|
|Turn off search highlight|
|View previous topic|
|View next topic|
Above the toolbar to the right is a search and filter control. Enter the desired text string into the search box, optionally select a category filter instead of All Files to search only on the specified category of topics, and click on the Search button or press Enter.
When searching on All Files, attachments to KB articles such as PDF files will also be included in the search. All matching topics/files, along with a preview of their content, will be displayed. Click on the desired search result to view it.
When viewing article search results (not attachments), each search term will be highlighted in a different color. Click on the Turn off search highlight button () in the toolbar to remove the highlighting.
Search is case-insensitive.
Each KB article includes the following metadata:
|The article number|
|The product(s) to which the article applies|
|The version(s) of the product(s) to which the article applies|
|The last date the article was updated|
Each KB article contains the following sections as applicable:
This section provides a brief summary of what the article addresses.
Troubleshooting articles contain this section to describe the observable behavior and any error/warning messages that the article addresses.
This section describes how to resolve the issue or achieve the task that the article addresses.
This section includes any attachments referenced in the article such as sample jobs, scripts, or pdf documents. Simply click on the links to download the attachments.
This section includes any information that is relevant but peripheral to the main resolution, including references to help topics or external sources.
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