Troubleshooting > LicenseKeyIssues > Resolving the KEYEXP License Key Error

Resolving the KEYEXP License Key Error

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Summary

The KEYEXP error is generated when the date on which you run DMExpress, run the applykey utility, or install DMExpress falls outside the start and end date range that is specified for your system in the DMExpress license key file.

To resolve this error, verify whether the DMExpress license key file contains a valid start and end date range for your system, and either run the applykey utility, or obtain and apply a new DMExpress license key with valid dates.

Symptom

The error (KEYEXP) the license key (<text>) is not valid is generated when the date on which you run DMExpress, run the applykey utility, or install DMExpress falls outside the start and end date range specified for your system in the DMExpress license key file.

Resolution

Resolve the KEYEXP error as follows:

  1. Verify whether the DMExpress license key file contains start and end dates that are valid for your system.

    In the following example of a DMExpress license key file (with the actual license key masked out with x’s), note the highlighted start and end dates in the line that starts with # DMExpress:

    #The following line is REQUIRED and must be the first line in license key file.

    "ABC Corp"

    #

    # DMExpress 01/01/2012 01/01/2015 "X123A" "" * * * 13324 65530 65530 65530 65530 00 0 ** A123-A

    xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx

  2. If the license key file contains valid start and end dates, you may not have applied the (correct) license key; try reapplying the key.
  3. Otherwise, obtain and apply a new key.
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