Troubleshooting > LicenseKeyIssues > Resolving the INVMODEL License Key Error

Resolving the INVMODEL License Key Error

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Summary

The INVMODEL error is generated when the internal model value of the DMExpress license key file does not match the internal model of the system on which you install/run DMExpress or run the applykey utility.

To resolve this error, determine the internal model of your system by running the Syncsort License Information program and then either reapply the existing key if it matches, or obtain and apply a new key if it doesn't.

Symptom

The INVMODEL error can occur under any of the following conditions:

Resolution

Resolve the INVMODEL error as follows:

  1. Run the Syncsort License Information program as follows to generate the license information file, SyncsortLicenseInfo.txt:
  2. Find the internal model value in your license key file, DMExpressLicense.txt. The internal model value is highlighted in the following example DMExpress license key, where the actual license is masked out with x's:

    # The following line is REQUIRED and must be the first line in the license key file.

    "ABC Corp"

    #

    # DMExpress 01/01/2012 01/01/2015 "MyServer" "9000/800" 1 * * 13320 224 9216 0 0 0 99.99.99 * A123

    XXXXX XXXXX XXXXX XXXXX XXXXX XXXXX XXXXX XXXXX XXXXX XXXXX XXXXX XXXXX

  3. Compare the internal model value in the generated SyncsortLicenseInfo.txt file with the one in your DMExpressLicense.txt file:
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