Troubleshooting > LicenseKeyIssues > Resolving the NAMEMISS License Key Error

Resolving the NAMEMISS License Key Error

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Summary

The NAMEMISS error is generated when applying a DMExpress license key where the first non-commented line of the file does not contain your company name in double quotes.

The original DMExpress license key file that was provided to you contained your company name in double quotes. The license key file should not be modified.

To resolve this error, you must replace your DMExpress license key file with the original, unmodified DMExpress license key file applicable to your system and either run the applykey utility or reinstall DMExpress.

Symptom

The error (NAMEMISS) the license key cannot be installed is generated when applying a DMExpress license key file where the first non-commented line of the file does not contain your company name within double quotes.

Resolution

In the following example of a DMExpress license key file (with the actual license key masked out with x’s), note that the first non-commented line contains the company name, ABC Corp, in double quotes:

# The following line is REQUIRED and must be the first line in license key file.\

"ABC Corp"

#

#DMExpress01/01/2012 01/01/2015 "X123A" "" * * * 13324 65530 65530 65530 65530 00 0 ** A123-A

XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX

Resolve the NAMEMISS error as follows:

  1. Replace your DMExpress license key file with the original, unmodified DMExpress license key file, which can be downloaded as follows:
    1. Go to the MySupport DMExpress Software Download page.
    2. In the Key Download section, click To obtain license keys compatible with the current release of DMExpress.
    3. On the License Key Download page, right-click DMExpressLicense.txt and save the file to a location from which you can easily locate the file.
    4. Replace your DMExpress license key file with the downloaded original key file.
  2. If you have successfully completed the DMExpressinstallation, simply run the applykey utility to apply the key to the installation.
  3. Otherwise, reinstall DMExpress. During the installation process, you will be prompted to specify the location of the DMExpresslicense key file.

Additional Information

For information on installing DMExpress, see Step by step installation on a UNIX system or Step by step installation on a Windows system in the DMExpress Help.

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